Order guidance
Shipping & Fulfillment
Use the current order record for the shipping and fulfillment details available for each store-supply purchase.
Before submission
Review the shipping information and any delivery details shown during checkout.
- Confirm the customer and destination information.
- Review item quantities and the order summary.
- Resolve checkout messages before placing the order.
After submission
Order History keeps the customer-facing order record and the details currently available for it.
- Reference the customer-facing order number.
- Review line details when an order contains multiple items.
- Use tracking only when it appears on the order.
When details are missing
Do not infer delivery dates or shipment progress when the order does not provide them.
- Record the order number and affected item number.
- Capture the exact status or message currently shown.
- Use the approved support process for additional help.